Aurelian

Category: AI Voice Assistant

Field: Strategy

Type: SaaS

Use Cases:

Reducing call wait times
Efficiently triaging emergency and non-emergency calls
Improving dispatcher productivity

Summary: Aurelian provides a cutting-edge AI voice agent designed specifically for 911 call centers, addressing the critical issue of understaffing in emergency services. This innovative tool effectively manages non-emergency calls, ensuring that vital resources are directed toward genuine emergencies while lightening the load on dispatchers. By integrating Aurelian’s AI, call centers can enhance efficiency and improve response times, ultimately benefiting the communities they serve. As Aurelian continues to gain traction across various centers, it demonstrates the powerful application of AI in high-pressure environments like emergency services.

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