Tool

Category: SaaS

Field: Customer Success

Type: SaaS

Use Cases:

• Assisting users during first-time product setup
• Reducing customer support queries related to onboarding
• Increasing user activation and satisfaction
• Improving product usability through guided assistance
• Tracking user progress and actions within the product

Summary: Orango AI significantly enhances user onboarding experiences by providing a hands-on in-product AI assistant. It takes over user tasks and guides them visually through processes, meaning fewer user drop-offs and lower churn rates. Businesses can save on support costs while ensuring users quickly become adept with their products, facilitating a smoother transition from new to proficient users.