Tool

Category: SaaS

Field: UX

Type: SaaS

Use Cases:

• Enhancing website search functionality
• Reducing customer support inquiries
• Improving overall user experience

Summary: Overlay is an AI-powered search solution designed to improve user experience on websites by providing a seamless full-page pop-up search interface. This tool leverages Crisp's AI data hub to not only reduce bounce rates but also alleviate the support workload, allowing businesses to engage customers more effectively right from their entry point into the website. By training the AI on custom data, businesses can create a search experience that resonates with their unique brand voice and strategy. With fully customizable features, Overlay is perfect for businesses looking to streamline customer interaction and enhance their buying experience. It also provides smooth transitions to live support, enhancing user satisfaction. Consider Overlay as a way to foster interaction and improve customer service, ultimately leading to higher conversion rates and customer loyalty, making it a powerful asset for marketing teams and businesses alike.