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Crisp 4 – The brand new site-search experience – Crisp
Category: SaaS
Field: Customer Support
Type: SaaS
Use Cases:
- Reduce website bounce rates
- Enhance user experience
- Decrease customer support workload
- Facilitate product discovery
Summary: Crisp's Overlay is an innovative site search engine designed to combat high bounce rates and alleviate customer support workloads. By presenting users with a full-page search pop-up powered by AI, Overlay enhances the online buying experience. Companies can train the AI to align with their brand's voice, ensuring a personalized interaction while providing a seamless transition from search to human assistance when needed. This tool is indicative of shifting customer expectations where immediate answers are preferred over chatbot interactions.
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