Tool

Category: Hospitality AI

Field: Experiential

Type: SaaS

Use Cases:

• Automating guest communications and inquiries
• Improving efficiency during busy service periods
• Enhancing international guest experiences
• Reducing reliance on human operators for routine tasks

Summary: Riviera harnesses the power of AI phone and chat agents to significantly enhance the guest experience in hotels while reducing operational costs. This platform allows hotel staff to streamline communication by employing multilingual AI agents capable of handling inquiries, reservations, and room service requests in real-time. For instance, hotels can improve customer engagement by providing instant responses to questions in any language, creating a more personalized and responsive guest experience. This not only caters to international guests but also empowers hotel staff by allowing them to focus on high-touch service tasks. Furthermore, Riviera's seamless integration with existing systems ensures a smooth transition into AI-powered operations, allowing for secure data handling and visibility into agent performance. By automating routine inquiries and requests, hotels can operate more efficiently and improve guest satisfaction. As the hospitality industry continues to evolve, Riviera stands out as a forward-thinking solution aimed at optimizing how hotels manage their communications effortlessly.