Tool

Category: Chat

Field: Technology

Type: SaaS

Use Cases:

• Personalized customer support
• Intelligent bots for interactions
• Agent efficiency optimization
• Workflow automation

Summary: Zendesk AI is a powerful tool for personalized customer support, featuring intelligent bots, enhanced self-service options, and productivity tools for agents. Built on billions of real customer service interactions, it offers personalized support without extra work, automates frontline interactions, boosts agent efficiency, and optimizes workflows. With AI-powered bots, it can handle complex interactions, provide personalized replies, and empower agents with full context behind every interaction. Additionally, it transforms the entire customer experience by automatically knowing customer needs, feelings, and language, as well as retiring from manual routing and anticipating what to automate next. Zendesk AI is also praised for its advanced data privacy and protection.