Tool

Category: Conversational AI

Field: Performance Marketing

Type: Platform/Framework

Use Cases:

• Fraud detection
• Customer support automation
• AI agent oversight

Summary: Velma 2.0, powered by the Ensemble Listening Model, offers an advanced conversational AI platform that competes with major models in various business applications such as fraud detection and customer support. With its unique architecture, Velma can be fine-tuned for specific applications, leading to improved accuracy and efficiency in handling inquiries or alerts. Businesses leveraging Velma can significantly reduce operational costs and enhance customer interactions, as the platform interprets and acts upon voice data that reflects nuances better than traditional text models. This flexibility not only aids in real-time customer engagements but also empowers organizations to maintain oversight with AI for critical applications.