Crisp
Category: Chat
Field: Technology
Type: SaaS
Use Cases:
- Personalized customer engagement
- Automated conversations with chatbots
- Efficient customer support
- Multichannel and multilingual customer service
Summary: Crisp is a customer service platform offering personalized customer engagement solutions. It provides a chat widget to craft meaningful interactions, chatbot for automated conversations, CRM for improving leads and customers' knowledge, shared inbox for collaborative work, ticketing system for efficient customer support, and campaigns for boosting engagement. The tool also includes a knowledge base, status page, and various apps and integrations. With its AI assistant, MagicReply, Crisp enables human-AI collaboration, multichannel and multilingual support, automated summarization for agent shifts, and automatic transcription of audio messages. Over 500,000 brands are already using Crisp to enhance their customer experience.
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